Product related questions

Q1: How is the quality of your products?

A1: We are always committed to providing customers with high-quality products. We strictly follow international quality standards and industry specifications to ensure that every product undergoes strict quality inspection.

Q2: What certifications do your products have?

A2: Our products have passed ISO9001, CE, FCC and other international certifications to ensure that the products meet the quality requirements of the global market.

Q3: What is the minimum order quantity of the product?

A3: The minimum order quantity depends on the product type and inventory. Usually, we will indicate the minimum order quantity on the product page, or you can directly contact our sales department for detailed information.

Price and payment issues

Q4: What is the price of your products?

A4: The price of our products depends on factors such as product type, quantity, and delivery time. You can check the price list on our website, or contact our sales department for a specific quote.

Q5: How can I pay?

A5:We support a variety of payment methods, including telegraphic transfer (T/T), letter of credit (L/C), and third-party payment platforms (such as PayPal, but the specific availability is subject to negotiation between the two parties).And we will clearly state the payment terms and conditions in the contract.

Q6: Are there any discounts or promotions?

A6: We will regularly launch discounts and promotions to give back to our customers. In addition, we will also provide customers with corresponding discounts or discounts based on factors such as order quantity, payment method and partnership.

Delivery and logistics issues

Q7: How long is the delivery time?

A7: The delivery time depends on factors such as product type, quantity, production process and delivery location. We will provide you with an accurate delivery time based on your specific needs.

Q8: What logistics services do you provide?

A8: We have established long-term cooperative relationships with many internationally renowned logistics companies and provide a variety of logistics methods such as sea transportation, air transportation, and land transportation. You can choose the appropriate logistics method according to your needs.

Q9: How to track the order status?

A9: Once your order is shipped, we will provide you with an order tracking number. You can check the order status through the official website of the logistics company or contact our customer service department.

After-sales service issues

Q10: What if there is a problem with the product?

A10: If you find any quality problems after receiving the product, please contact our customer service department immediately. We will provide corresponding solutions according to your specific situation, including returns, exchanges, repairs, etc.

Q11: What after-sales services do you provide?

A11: We provide comprehensive after-sales services, including product installation, usage training, technical support, etc. Our customer service team will always provide you with help and support.

Q12: How can I contact your customer service department?

A12: You can contact our customer service department by phone, email, online chat or social media. Our customer service team will be happy to answer your questions and provide assistance.